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Opening of Chesters Showroom with Mercury Bay Business Association

Chesters Plumbing and Bathroom has been working on building a beautiful showroom while they have been supplying a trade offering for the last 12 months.
 |  The Informer  | 

Nick and Julie from Chesters head office; Graeme Coleman, Andrea Thomas and Carla, from head office.

Graeme Coleman, the local operator of Chesters Plumbing and Bathroom in Whitianga, spoke at the ‘Mercury Bay Business Association After Five’ meeting last Tuesday, 14 May.

Chesters were the hosts of the monthly gathering for businesses and the gathering of 60 experienced avery informative and social time, that evening. Graeme welcomed everyone warmly. “It is time to share with all of you who we are and what we do.”

With a large number of display toilet units around, Graeme used a different approach to the standard,obligatory Health and Safety instructions. With a big grin, he announced, “Working toilets are rear starboard and please avoid using the display units.”

Local and head office staff of Chesters were in attendance for what was an opening ceremony, even though the plumbers and general customers warehouse section had been trading for the last 12 months. Nick Chester, the son of the founder, came from Auckland with Carla, bathroom product manager, and Julie, their IT specialist.

Graeme introduced and complimented his local staff.

“Andrea is a well-known bathroom specialist whom I have had the privilege of working with for the last five years. Justin looks after the trade stock area and has been with me for seven years. Matt is new to the industry and comes from a building merchant background in Coromandel. Sarah has an Optometry background but her attention to detail and administration skills have been quickly applied to this setting. Finally, there is Glen who brings a great deal of experience having worked for many years at a local hardware store.

Chesters was established back in 1973, fifty-one years ago, with Nick’s Dad, Grant, starting the business in a humble shed in New Lynn, Auckland. The business remains privately, family owned to this day.  At a local level, Chesters Plumbing and Bathroom is brand new to Whitianga and to the Coromandel.

However, Chesters have been supplying trade customers locally from the Mount Maunganui store for close to 20 years. In those 51 years, the business has grown to a 19-branch operation, spread throughout New Zealand. Whitianga, under Graeme’s leadership, is the newest site.

Graeme spoke enthusiastically about the way Chesters prides itself on its early values of partnering up with its customers and customising each site to the local market.

“We hold hands with our customer to ensure their success, no not in a weird way! It’s important to say that, because our industry today is saturated with ‘Online and Big Box Offers’. The message is, ‘You can see it, so buy it – just don’t ask any questions! And if things don’t go well, then Good Luck!

“Chesters offers more than that! We are not in the business of sell it and run! We are here to stay! We have thousands of products on the shelf and a network of people available. We are not just selling products here; we are selling solutions that fit.”

Graeme was quite passionate and explained that a lot of what the tradespeople and general customers see in their warehouse will not be unique. What sets Chesters apart from others were the people who made up his team.

He said they would strive to find every customer the  right Plumbing Solution

Many plumbers come to Chesters for their supplies – new builds or renovations – home, office, factory or farm). Graeme concluded, “Every situation is different, we won’t assume we know. We will listen!”

Andrea Thomas is the Showroom Supervisor, and her knowledge is encyclopaedic. “I have 20 years of working knowledge in ‘front of wall’ plumbing,” she smiles.

“Who would have thought my vocation was with toilets!”

Everyone took a walk through the showroom – it was a ‘Disneyland’ of plumbing choices for the bathroom. There was a working water display from ‘Hansgrohe’ taps where you really experience their slogan, “Meet the Beauty of Water”; many tapware displays including Greens Tapware – a Waikato based company; a ‘moody’ bathroom with a cool, flowing design and relaxing colour elements; shower enclosures, vanities and freestanding baths. Just in tapware, there was an astronomical range of colours. Andrea pointed out that people’s colour choices change, ‘It’s like fashion these days,” says Andrea.

“The bathroom is now a work of art, no longer relegated to the south side of the house and just a utility room. It is the place where people want to relax and spend time and I endeavour to provide the best solution for every bathroom situation.”

Take time to browse the trade offering and showroom; there is so much to see and experience.

We are not just selling products here; we are selling solutions that fit.

Trade Hours: Monday – Friday 7.00am-5.00pm; Saturday 8.00am-12 noon.

Showroom Hours: Monday-Friday 8.30am-5.00pm. Saturday 8.00am-12 noon.

Email: graeme.coleman@chesters.co.nz

6/9 Joan Gaskell Drive, Whitianga 07 777 4111