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NOT A PARCEL LEFT BEHIND

By Pauline Stewart.

It’s a team of seven and they deliver from 600 up to 1000 parcels every day to the people in Whitianga and surrounds.

The Saturday before this Christmas – Saturday, 23 December, Cherie and Billy McLeod and their staff will make sure there is not one parcel left in the NZ Post depot. “The idea of someone missing out on their Christmas parcel is unconscionable to us. We do not leave anything sitting on the floor of our warehouse.” says Cherie. These days there are two trucks coming daily to Whitianga. The Christmas season has begun.

Billy and Cherie McLeod are the owner operators of NZ Post contracted deliveries for Whitianga.

This has been their business since September 2019, operating out of Dakota Street. Covid arrived in March 2020. The weather events have been the most challenging aspect because, as Cherie says, “We just had to make decisions on the fly. But from a different view of Covid, our volumes increased from that time.” “During Covid, people started to rely on online deliveries,” says Billy. “They became more educated about using online ordering. People sitting at home realised that they could do this at a local level as well. Businesses quickly organised themselves to provide the means for that to happen.”

As an essential service, people were so glad to see NZ Post at their door during Covid. The service was often the only ‘in-person’ connection – that is, someone coming to the door. “If people were sick, they would come to the door and ask us not to come too close but add it was wonderful to see us,” says Cherie. “The traffic was non-existent, just us and the seagulls along the streets.”

Their business is contracted for mail and courier. There are four mail rounds, but it is the courier work that has grown the most. They are confident the town is continuing to grow. The closure of the road has paused things a little but both Billy and Cherie see continued plans for growth and change in Whitianga and Mercury Bay. “We both loved the town years back, when it was quiet and small, but nothing can stay like that, says Cherie. “It’s fantastic to see how much the town has grown.”

Their courier work also includes pick-ups. “Online people can ask us to pick up their products and parcels, and more businesses are taking this up,” says Cherie.

She adds, “This is partly due to the impact of SH 25A being closed for such a long period. People just couldn’t do that amount of travelling – it’s costly and too time consuming. For us it has meant another hour added on our freight times daily. We rely on the trucks; we are a road transport-reliant company. NZ Post trucks have been excellent in getting through to Whitianga in all the weather events. There were really only two where floods and slips stopped the trucks getting through for a day or two.”

After four years in the job, Cherie and Billy love the work and are confident about the future.

“Delivering every parcel and letter is top priority, but so is the safety of our staff. That’s where weather events can be challenging,” says Cherie.

“All our parcels come to us, and we deliver every day except Sundays and statutory holidays. Sometimes a customer is worried about the arrival of a parcel. The quickest answer for any queries is to call 0800 501 501. That is the best option because everything is tracked in our network. When we deliver a package, it is GPS’d at your point of delivery. We do not take account of what the parcel or package contains. That is our customer’s business. Getting it there safely and on time is our priority.”

Billy and Cherie are proud of their business, and they are proud of the uniform they wear.

“We like working together – have done for 26 years. We are a good team.” says Cherie. Billy smiles and nods his head. Cherie is the lead on customer service and administration and Billy is the lead on deliveries. Both feel that NZ Post looks ahead to the future and that everyone is right behind the whole idea that at the end of the day everyone has got their parcel.

“I have lived in Whitianga all my life, says Billy. “I was born in the Whitianga Hospital on Buffalo Beach Road. I know every street and all the landmarks and have seen all the changes. Sometimes a parcel has the wrong name or the wrong address, but I usually find the right place and the right person. I am grateful for my local knowledge.”

Cherie adds, “We get satisfaction when we go to the door ad you see their joy and happiness in receiving that parcel – that is the best moment for us. It won’t be any different for this fifth Christmas here together.”

Caption; Billy and Cherie McLeod beside one of their new NZ Post van.

 |  The Informer  | 

By Pauline Stewart.

It’s a team of seven and they deliver from 600 up to 1000 parcels every day to the people in Whitianga and surrounds.

The Saturday before this Christmas – Saturday, 23 December, Cherie and Billy McLeod and their staff will make sure there is not one parcel left in the NZ Post depot. “The idea of someone missing out on their Christmas parcel is unconscionable to us. We do not leave anything sitting on the floor of our warehouse.” says Cherie. These days there are two trucks coming daily to Whitianga. The Christmas season has begun.

Billy and Cherie McLeod are the owner operators of NZ Post contracted deliveries for Whitianga.

This has been their business since September 2019, operating out of Dakota Street. Covid arrived in March 2020. The weather events have been the most challenging aspect because, as Cherie says, “We just had to make decisions on the fly. But from a different view of Covid, our volumes increased from that time.” “During Covid, people started to rely on online deliveries,” says Billy. “They became more educated about using online ordering. People sitting at home realised that they could do this at a local level as well. Businesses quickly organised themselves to provide the means for that to happen.”

As an essential service, people were so glad to see NZ Post at their door during Covid. The service was often the only ‘in-person’ connection – that is, someone coming to the door. “If people were sick, they would come to the door and ask us not to come too close but add it was wonderful to see us,” says Cherie. “The traffic was non-existent, just us and the seagulls along the streets.”

Their business is contracted for mail and courier. There are four mail rounds, but it is the courier work that has grown the most. They are confident the town is continuing to grow. The closure of the road has paused things a little but both Billy and Cherie see continued plans for growth and change in Whitianga and Mercury Bay. “We both loved the town years back, when it was quiet and small, but nothing can stay like that, says Cherie. “It’s fantastic to see how much the town has grown.”

Their courier work also includes pick-ups. “Online people can ask us to pick up their products and parcels, and more businesses are taking this up,” says Cherie.

She adds, “This is partly due to the impact of SH 25A being closed for such a long period. People just couldn’t do that amount of travelling – it’s costly and too time consuming. For us it has meant another hour added on our freight times daily. We rely on the trucks; we are a road transport-reliant company. NZ Post trucks have been excellent in getting through to Whitianga in all the weather events. There were really only two where floods and slips stopped the trucks getting through for a day or two.”

After four years in the job, Cherie and Billy love the work and are confident about the future.

“Delivering every parcel and letter is top priority, but so is the safety of our staff. That’s where weather events can be challenging,” says Cherie.

“All our parcels come to us, and we deliver every day except Sundays and statutory holidays. Sometimes a customer is worried about the arrival of a parcel. The quickest answer for any queries is to call 0800 501 501. That is the best option because everything is tracked in our network. When we deliver a package, it is GPS’d at your point of delivery. We do not take account of what the parcel or package contains. That is our customer’s business. Getting it there safely and on time is our priority.”

Billy and Cherie are proud of their business, and they are proud of the uniform they wear.

“We like working together – have done for 26 years. We are a good team.” says Cherie. Billy smiles and nods his head. Cherie is the lead on customer service and administration and Billy is the lead on deliveries. Both feel that NZ Post looks ahead to the future and that everyone is right behind the whole idea that at the end of the day everyone has got their parcel.

“I have lived in Whitianga all my life, says Billy. “I was born in the Whitianga Hospital on Buffalo Beach Road. I know every street and all the landmarks and have seen all the changes. Sometimes a parcel has the wrong name or the wrong address, but I usually find the right place and the right person. I am grateful for my local knowledge.”

Cherie adds, “We get satisfaction when we go to the door ad you see their joy and happiness in receiving that parcel – that is the best moment for us. It won’t be any different for this fifth Christmas here together.”

Caption; Billy and Cherie McLeod beside one of their new NZ Post van.